FAQs

Yes! We offer a pet taxi service to take them wherever they need to go. While 24-hour notice is ideal, in the case of an emergency, we will make every effort to accommodate your needs. If you need someone to stay with the pet(s) and get instructions, your professional pet sitter can meet with the doctor, obtain a written diagnosis and pick up any required medications. Learn more about our private transportation services.

We require two points of entry. At least one key will be kept in our office. If you choose to have a lock box, it can be provided at the initial consultation and access instructions will be discussed (a lock box fee will be charged on your first service). Keeping your keys on file ensures that we are ready for any future service at a moment’s notice or if you forget to set your lockbox out in advance. If you prefer that we enter through a garage door, you must provide a code and the key on file will serve as backup in the case of power outage, battery power loss, etc. If you live in a gated community, you will also be required to provide your sitter with a gate code or access device prior to the start of service. Concierges and/or leasing office personnel are often not available, taking away access availability and from the time we have committed to spending with your pet, which could result in an additional charge. We are happy to help you work out the details. PLEASE TEST ALL NEWLY MADE KEYS TO ENSURE THEY WORK PROPERLY.

If you are a new client, we need to schedule what we call an “Initial Consultation” so we can meet with you and your fur-babies, go over policies, answer any questions you may have, etc. To schedule your “Meet & Greet” today call (913) 444-3152 or you can email us. For more information on the process of becoming a new client you can also check out our Getting Started page. If you are an existing client, and thus have already been set up with an account in our online scheduling system, click here and follow the online instructions to schedule your service.

Payment is due at the start of service. We accept MC/Visa, AMEX, Discover, cash or check. If you are paying by credit card, you can pay your invoice from your client portal in our online scheduling system. If you are paying by cash or check, please leave your payment in a central area for your sitter to pickup, like the kitchen counter or a common area that your sitter will be accessing. New clients will be required to pay in advance for their first service and the sitter will take payment during the initial Meet & Greet.

Holiday charges – Holidays must be paid in advance. An additional $15 charge per day for the following holidays: Easter, Memorial Day 3 day weekend, Independence Day, Labor Day 3 day weekend. If these holidays fall on a weekend, the weekend is included. Thanksgiving through the following Sunday; December 24th – January 2nd. Holiday cancellations will not get a refund or credit of fees. All holiday visits will require a 50% non-refundable, no account credit deposit.

Emergencies or illness may arise, the client may need to cancel and each will be reviewed on an individual basis. Cancellations made 48 hours or less prior to the visit will be charged a 50% cancellation fee. Should any assignment end early for any reason, all scheduled visits will be charged. No refunds will be given, but rather credited to the client’s account, remaining on account for up to two years to be applied toward future service. See Service Agreement for complete cancellation policy for each service. Cancellations for holiday bookings require a minimum 7-day notification. Holiday cancellations made less then 7 days, will be charged the 50% cancellation fee.